Dispatch & Delivery
Dispatch terms for every order leaving the Petbar Supply Co. stockroom. Rates, timings, exceptions. Read the table first; the clauses below only add detail.
| Coverage | United States only. No export. |
|---|---|
| Rate | $3.99 flat |
| Rate waived | Cart at or above $25 |
| Daily cut-off | 2:00 PM CST |
| Pick & pack | 1–3 business days (Mon–Sat) |
| Carrier leg | 5–10 business days (Mon–Sat) |
| Total | 6–13 business days from order placement |
Rates
Single flat rate of $3.99. It is removed automatically at $25 — no code, no minimum item count. Rate shown at checkout is final; no surcharge is added afterwards.
Cut-off and pack window
Orders logged before 2:00 PM CST on a working day enter the same day’s pick list. Later orders roll to the next working day.
Pack window is 1–3 business days (Mon–Sat). Oversized stock — playpens, car barriers, crate mats — runs to the top of that window because each needs a dedicated carton.
Carrier leg
5–10 business days (Mon–Sat) once collected. Combined figure: 6–13 business days from order placement.
Non-contiguous states and Puerto Rico add days. Rate does not change; the estimate does.
Tracking
Two emails per order: confirmation at checkout, tracking at label scan.
Expect a 24–48 hour blackout before the first scan appears. A number that returns nothing inside that window is not a fault. Past two working days, raise it with us.
Address errors
Pre-dispatch: we amend at no cost. Post-dispatch: the address is locked. The parcel completes its cycle, returns to us, and we re-ship to the corrected address at your cost.
Verify the address on the confirmation email the day it arrives. That is the window where a fix is free.
Delay
Weather events, network backlog and seasonal peak all extend the carrier leg. None are inside our control; chasing them is.
Five working days past the outer estimate, contact us and we open a formal trace. We report back as the carrier responds.
Closures
No pick or pack on US public holidays. Late November through December, carrier networks run materially slower. Order early where a date matters — we do not sell guaranteed-date delivery.
Loss and transit damage
No movement for seven working days: parcel is treated as lost. Replacement or refund, your call.
Damage on arrival: photograph the carton and the item before disposing of any packaging. Claims without those images cannot be filed with the carrier.
Single source. Every figure on this page is read from the same shipping configuration the checkout uses. If a product page or the cart ever disagrees with this page, checkout is authoritative — report the mismatch to [email protected].
Contact
[email protected] · +1 312-265-1205 · response within 1 business day
Petbar Supply Co. · 702 W 35th St, Chicago, IL 60616, United States