Common Questions
Questions that reach the order desk most often. Anything else: [email protected], answered within 1 business day.
Gear selection
How do I size a harness or a car barrier?
Measure chest girth immediately behind the front legs for a harness, and the width between rear headrests for a barrier. Manufacturer weight brackets are a secondary check — the measurement wins where the two disagree.
Will a grooming vacuum handle a double coat?
The suction figure on each listing is the number to compare. Double coats need the higher-suction units and a de-shedding head; the lighter kits are built for single coats and short hair.
How loud are the motorised tools?
Where the manufacturer publishes a decibel figure it is on the product page. Introduce any motorised tool switched off first, over several sessions, before using it on a nervous animal.
Can I wash it?
Cleaning method is stated per listing. General rule: textiles machine wash cold, stainless and silicone are dishwasher safe, anything containing a motor or battery is wipe-clean only and must never be submerged.
Do you stock food?
No. Feeding hardware only — bowls, mats, bottles, storage. No consumable food or treats.
Dispatch
Rate?
$3.99 flat, waived at $25.
Timing?
1–3 business days (Mon–Sat) pack, 5–10 business days (Mon–Sat) carrier. Total 6–13 business days from order placement.
Do you export?
No. United States only.
Tracking shows nothing.
Normal inside the first 24–48 hours. Past two working days, contact us and we open a trace.
Returns
Window?
30 days from the date of delivery from delivery, unused and in the original carton.
Can I return a used grooming vacuum?
Not once it has been run on an animal. A unit that is faulty rather than unwanted is handled as a warranty matter — different route, same email address.
Who pays return freight?
You for change of mind. Us for faulty, damaged or wrong-item.
Refund timing?
Issued 5–7 business days after the return is received; your bank adds 3–5 working days.
Payment
Accepted methods?
Where is my card stored?
Not with us. See Payment Terms.
Order desk
Response time?
within 1 business day, every day we are open.
Phone?
+1 312-265-1205 in opening hours. Order number ready.