Payment Terms
Accepted methods, capture timing, and the boundary between what the processor holds and what we can see.
| Currency | USD only |
|---|---|
| Accepted | Card · PayPal · Klarna · Afterpay · WeChat Pay |
| Capture | Full amount at checkout |
| Card storage | None on our infrastructure |
| Receipt | Automatic on success |
01 // Accepted methods
The list above is generated from the gateways actually enabled at checkout, so it cannot drift out of date. Anything absent from that list is not accepted.
Card processing runs through Stripe and Airwallex. Instalment options are contracted between you and the provider shown at checkout; we are not party to that agreement and cannot alter its schedule.
02 // Currency
All pricing is USD. Cards issued outside the United States may attract a conversion or foreign-transaction fee from the issuing bank. That fee is levied by your bank; it does not reach us and we cannot refund it.
03 // Capture timing
Captured in full at checkout, not at dispatch. Where we cancel — stock or validation failure — the capture is reversed in full.
04 // Data boundary
Card data passes from your browser to the processor over an encrypted channel and does not transit our servers. Our order record retains the brand, the last four digits, and the authorisation result. Full card numbers are not recoverable by anyone at Petbar Supply Co..
05 // Declines
Most declines originate at the issuing bank, not here. Typical causes: billing address mismatch, card not enabled for card-not-present transactions, or a fraud rule triggering on an unfamiliar merchant.
A declined attempt may leave an authorisation hold. Holds are not charges and expire without action, generally inside five working days.
06 // Duplicate authorisations
Retried checkouts can leave multiple holds. One captures; the rest lapse. Where two captures have genuinely settled, send both statement lines — the duplicate is refunded on the day we confirm it.
07 // Refunds
Issued to the original method only. Timings and conditions: Returns & Refunds.
We never request payment details by email, SMS or phone. Any message asking you to supply a card number is not from us. Forward it to [email protected].
08 // Contact
[email protected] · +1 312-265-1205 · 702 W 35th St, Chicago, IL 60616, United States